| Willow charcoal usually comes in long sticks which vary in thickness- thin, medium, thick and chunky. It is much softer, lighter and more brittle then compressed charcoal. It is easy to erase and to shade but is not as dark as compressed charcoal. The removable properties of willow charcoal, through dusting and erasing, are favoured by artists for making preliminary sketches or basic compositions |
Free Shipping: Free shipping on orders above ₹1200. No code is needed.
Estimated Delivery:
We streamline your delivery by shipping your entire order together. This means you'll receive all your items at once, on the estimated delivery date of the product with the longest delivery window. (Estimated delivery: See it clearly on each product page, your cart, and checkout.)
For example, if you order a paintbrush with a 3-5 day delivery and a canvas with a 5-7 day delivery, you'll receive both items together within 5-7 days.
Track Your Order in a Snap!
Enter your Order ID & Phone Number at our “Order Tracking” page, easily accessible at the top or bottom of our website and in the App.
You can also track your order directly from your Order Page.
Get instant updates on your package's journey.
Don't Panic! Multiple Packages Coming:
We sometimes ship orders in multiple packages to ensure faster delivery or accommodate bulky items. You'll receive tracking information for each package in your order details page.
Easy Returns (conditions apply*):
Change your mind? No problem! Just return your items within 7 days of delivery for a full refund. A return pick-up charge starting at ₹80 may apply.
Damaged Item Return & Claim Process:
We understand that sometimes products can get damaged during shipping. Here's how to easily return or claim a refund for a damaged item:
Document the Damage:
Upon receiving your package, record a clear unpacking video that should clearly show the condition of the package upon arrival and any damage to the product itself. Ensure the video is uncut and captures the entire unpacking process.
Submit Your Claim:
App: Raise a ticket directly in our app.
Email: Send details and video to support@justkraft.com.
WhatsApp: Message us with video and details at +91-7989742837.
Claim Verification:
Our team will review your video: Our dedicated team will thoroughly examine the video to verify the damage claim. This helps ensure a fair and efficient process.
Return & Refund:
Once verified: If the damage is confirmed, we'll promptly initiate a full refund for the product and any applicable shipping costs. You'll also receive instructions on returning the damaged item (return shipping may be covered depending on the situation).
Important Notes:
We can only accept claims for damaged items within 7 days of delivery.
A clear video showing the damage to the product and packaging is mandatory for processing your claim.
We reserve the right to deny claims if the video evidence is unclear or inconclusive.
