Grievance Redressal Policy
Effective Date: 1st January 2026
This Grievance Redressal Policy applies to www.justkraft.com, operated by Shri Ram Enterprises, a proprietorship firm operating under the brand name JustKraft ("JustKraft", "we", "us", "our").
1. Grievance Officer
- Name: Rohit Jhawer
- Designation: Grievance Officer, Shri Ram Enterprises (JustKraft)
- Email: support@justkraft.com
- Phone: +91-79897 42837(Mon-Sat, 10:30 AM to 8:00 PM IST)
- Address: 2nd Floor, 3-3-54/5/1, Lane Opposite Bank of India, Station Road, Kachiguda, Hyderabad, Telangana, 500027
2. Scope
Customers may raise grievances related to orders, payments, delivery, returns, refunds, product quality, personal data handling, or any other aspect of our services.
3. How to Raise a Grievance
Email the Grievance Officer at support@justkraft.com with your order number (if applicable), a description of the issue, and any supporting evidence.
You may also call us during working hours for assistance in filing your grievance.
4. Resolution Timelines
All grievances will be acknowledged within 48 hours of receipt.
Grievances will be resolved within one month of the date of receipt.
You may also call us during working hours for assistance in filing your grievance.
If additional information is required from you, the resolution timeline is counted from the date the complete information is received.
5. Escalation
If you are not satisfied with the resolution provided, you may escalate the matter in writing to the Grievance Officer for review. Nothing in this policy limits your right to approach consumer forums or other authorities under applicable law, including the Consumer Protection Act, 2019.
This policy should be read together with our Terms of Service, Shipping Policy, Returns, Refunds & Cancellation Policy, and Privacy Policy.
