Grievance Redressal Policy

Effective Date: 1st January 2026

This Grievance Redressal Policy applies to www.justkraft.com, operated by Shri Ram Enterprises, a proprietorship firm operating under the brand name JustKraft (“JustKraft”, “we”, “us”, “our”). JustKraft is committed to addressing customer concerns in a fair, transparent, and timely manner, in compliance with the Consumer Protection (E-commerce) Rules, 2020.

1. Grievance Officer

• Entity: Shri Ram Enterprises (JustKraft)
• Email: support@justkraft.com

Customers may raise grievances related to orders, payments, delivery, returns, refunds, or services by emailing the Grievance Officer. All grievances will be acknowledged and addressed within a reasonable timeframe. This policy should be read together with our Terms of Service, Shipping Policy, Returns, Refunds & Cancellation Policy, and Privacy Policy.