Shipping Policy

Effective Date: 1st January 2026

This Shipping Policy applies to the website www.justkraft.com (the “Platform”), operated by Shri Ram Enterprises, a proprietorship firm operating under the brand name JustKraft (“JustKraft”, “we”, “us”, “our”).

By placing an order on the Platform, you agree to be bound by this Shipping Policy. If you do not agree, please refrain from placing an order.

1. SHIPPING LOCATIONS

We ship across India to serviceable pin codes. If an area is unserviceable, the order will be cancelled and refunded.

2. SHIPPING CHARGES

Shipping charges are calculated at checkout based on order weight, dimensions, and delivery location.

Free shipping is available on orders above the minimum order value as displayed on the Platform at the time of purchase.

Any additional handling fees for oversized or fragile items will be displayed during checkout.

3. ESTIMATED DELIVERY TIME

Orders are usually processed and dispatched within 1-3 business days from order confirmation. However, in some cases, processing may be delayed due to unforeseen circumstances.

All delivery timelines shown on the Platform are estimates only and not guaranteed.

Delivery times depend on the shipping destination and may range between 2-14 business days.

Delays due to unforeseen circumstances such as weather, lockdowns, strikes, or transportation issues may occur, for which the JustKraft cannot be held responsible beyond reasonable control.

Delays in delivery do not qualify for cash refunds or order cancellations.

4. ORDER TRACKING

Once dispatched, tracking details will be shared via email and SMS.

You can track your order status on our Platform or the courier partner’s website using the tracking ID provided.

5. FAILED OR NON-DELIVERY

If delivery fails due to incorrect address, customer unavailability, refusal to accept delivery, or repeated failed attempts:

Shipping charges are non-refundable

Re-shipping or return charges may apply

6. DAMAGED OR MISSING ITEMS

Damage claims must be reported within 7 days of delivery along with a clear, uncut unboxing video.

Missing products must be reported within 24 hours of delivery, failing which the claim may not be accepted.

Replacements or refunds for damaged or missing items will be processed only after verification.

7. FORCE MAJEURE

We shall not be liable for shipping delays due to circumstances beyond our control, including but not limited to natural disasters, pandemics, strikes, or transportation disruptions.

8. CONTACT INFORMATION

For any shipping-related queries, reach out to:
📧 Email: support@justkraft.com
📍 Address: 2nd Floor, 3-3-54/5/1, Shri Ram Enterprises, Lane Opposite Bank of India, Station Road, Kachiguda, Hyderabad, Telangana, 500027

By using our Platform, you acknowledge that JustKraft.com is not liable for shipping-related delays or delivery failures caused by factors beyond reasonable control. Users are encouraged to review all policies before placing an order. This Shipping Policy should be read together with our Terms of Service and Returns & Refund Policy.