Shipping Policy
Effective Date: 1st July 2026
This Shipping Policy applies to the website www.justkraft.com, operated by Shri Ram Enterprises, a proprietorship firm operating under the brand name JustKraft (“JustKraft”, “we”, “us”, “our”).
By placing an order on the Platform, you agree to be bound by this Shipping Policy. This policy should be read together with our Terms of Service and Returns, Refunds & Cancellation Policy.
1. SHIPPING LOCATIONS
- We ship across India to serviceable pin codes.
- If an area is unserviceable, the order will be cancelled and a full refund including shipping charges will be issued.
2. SHIPPING CHARGES
- Shipping charges are calculated at checkout based on order weight, dimensions, and delivery location, and are clearly displayed before payment.
- Free shipping is available on orders above the minimum order value displayed on the Platform at the time of purchase.
- Any additional handling fees for oversized or fragile items will be displayed during checkout. No hidden charges are applied after payment.
3. Order Processing and Estimated Delivery Time
- Orders are usually processed and dispatched within 1 to 3 business days from order confirmation. In some cases, processing may be delayed due to unforeseen circumstances.
- Delivery times depend on the shipping destination and typically range between 2 to 14 business days after dispatch.
- All delivery timelines shown on the Platform are estimates and not guaranteed.
- Delays caused by circumstances beyond our reasonable control, such as weather, lockdowns, strikes, or transportation issues, do not qualify for refunds or cancellations, except where required by applicable law.
4. Order Tracking
- Once dispatched, tracking details will be shared via email and SMS.
- You can track your order status on our Platform or on the courier partner’s website using the tracking ID provided.
5. Failed or Non-Delivery
If delivery fails due to an incorrect address, customer unavailability, refusal to accept delivery, or repeated failed attempts:
- Original shipping charges are non-refundable.
- Re-shipping charges may apply for redelivery requests.
- If the order is returned to us and a refund is requested, return transit charges may be deducted from the refund.
5. Failed or Non-Delivery
If delivery fails due to an incorrect address, customer unavailability, refusal to accept delivery, or repeated failed attempts:
- Original shipping charges are non-refundable.
- Re-shipping charges may apply for redelivery requests.
- If the order is returned to us and a refund is requested, return transit charges may be deducted from the refund.
6. Damaged, Wrong or Missing Items
- Damage or wrong product claims must be reported within 7 days of delivery along with a clear, uncut unboxing video showing the outer packaging, inner packaging, and product condition.
- Missing items must be reported within 48 hours of delivery, failing which the claim may not be accepted.
- Verified claims are eligible for a replacement or full refund, including original shipping charges, at no cost to you.
7. Returns
Returns, including our 7 day return policy, are governed by our Returns, Refunds & Cancellation Policy. For change-of-mind returns, return shipping charges are borne by the customer and original shipping charges are non-refundable.
8. Force Majeure
We shall not be liable for shipping delays caused by circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, or transportation disruptions.
9. Contact Information
- Email: support@justkraft.com
- Phone: +91-79897 42837(Mon-Sat, 10:30 AM to 8:00 PM IST)
- Address: 2nd Floor, 3-3-54/5/1, Lane Opposite Bank of India, Station Road, Kachiguda, Hyderabad, Telangana, 500027
- Working Hours: Mon-Sat, 10:30 AM to 8:00 PM IST
This Shipping Policy should be read together with our Terms of Service and Returns, Refunds & Cancellation Policy. Nothing in this policy limits your rights under applicable consumer protection laws.
