Returns, Refunds & Cancellation Policy

Effective Date: 1st July 2026

This policy applies to purchases made on www.justkraft.com, operated by Shri Ram Enterprises (JustKraft). This policy must be read together with our Shipping Policy and Terms of Service.

1. 7 Day Return Policy

We accept returns within 7 days of delivery for most products, including change-of-mind returns.

To be eligible for a return:

The return request must be raised within 7 days of the delivery date.
The product must be unused, unopened, and in its original condition, with all original packaging, tags, labels, and accessories intact.
The product must not show any signs of use, alteration, or damage caused after delivery.
Proof of purchase (order number or invoice) is required.

Return shipping charges are to be borne by the customer. Original shipping charges paid at the time of purchase are non-refundable, except where the return is due to our error (damaged, defective, wrong, or missing items).

2. How to Initiate a Return

1. Email us at support@justkraft.com within 7 days of delivery with your order number, the item(s) you wish to return, and the reason for return.
2. Our team will review and approve eligible requests within 1 to 2 business days.
3. Once approved, you may either ship the product back yourself to our address below using any reliable courier at your own cost, or request a reverse pickup through our courier partner (subject to serviceability). Reverse pickup charges will be deducted from your refund amount. Pickup charges vary based on product weight, dimensions, and location.
4. Returns sent without prior approval may not be accepted.

Return Address: JustKraft (Shri Ram Enterprises), 2nd Floor, 3-3-54/5/1, Lane Opposite Bank of India, Station Road, Kachiguda, Hyderabad, Telangana, 500027, India.

3. Damaged, Defective, Wrong or Missing Items

If your order arrives damaged, defective, incorrect, or with missing items, we will offer a replacement or full refund, including original shipping charges, at no cost to you.

To raise a valid claim:

Damaged, defective, or incorrect products: A clear, uncut unpacking video showing the outer packaging, inner packaging, and product condition is mandatory. Claims must be raised within 7 days of delivery.
Missing items: Must be reported within 48 hours of delivery.

Claims raised beyond these timelines or without proper evidence may be declined. In these cases, return shipping (if required) is arranged and paid for by JustKraft.

4. Refund Processing

Refunds are initiated after the returned product is received and verified at our facility. Verification is typically completed within 2 business days of receipt.
Once approved, refunds are processed within 7 business days to the original payment method used during purchase.
Refund timelines may vary slightly depending on your bank or payment provider.
For change-of-mind returns, the refund will cover the product price only. Original shipping charges are non-refundable, and reverse pickup charges (if opted for) will be deducted.
There is no restocking fee.

5. Non-Returnable Items

The following items cannot be returned unless they arrive damaged, defective, or incorrect:

Customised or made-to-order products
Hygiene-sensitive items
Consumables that have been opened or used (such as paints, adhesives, resins, and pigments with broken seals)
Products explicitly marked as non-returnable on the product page

Any such exclusion is clearly mentioned on the product page before purchase.

6. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please return the original item as per this policy and place a new order.

7. Order Cancellation

Customer-Initiated Cancellation

Orders can be cancelled free of charge before dispatch by contacting support@justkraft.com.
Orders cannot be cancelled once dispatched. If you no longer want a dispatched order, you may return it under our 7 day return policy after delivery. Original shipping and return shipping charges will apply as per this policy.

Company-Initiated Cancellation

We reserve the right to cancel orders due to suspected fraudulent activity, pricing or technical errors, stock unavailability, delivery constraints, or non-compliance with our Terms of Service. In such cases, a full refund including shipping charges will be issued.

8. Late or Missing Refunds

If you have not received your refund within the stated timeline, first check with your bank or card provider, as processing times vary. If the refund is still not reflected, contact us at support@justkraft.com and we will assist you.

9. Misuse and Fraud Prevention

Repeated misuse of the return or refund policy may result in restriction of return privileges or account access. We reserve the right to deny returns in cases of policy abuse.

14. Contact Information

For all return, refund, or cancellation-related queries:

Email: support@justkraft.com
Phone: +91-79897 42837(Mon-Sat, 10:30 AM to 8:00 PM IST)
Address: 2nd Floor, 3-3-54/5/1, Lane Opposite Bank of India, Station Road, Kachiguda, Hyderabad, Telangana, 500027
Working Hours: Mon-Sat, 10:30 AM to 8:00 PM IST